Company assessment — by a competitor
British Homebuyers has strong published review scores, but the service being reviewed is not always the one sellers expect. This page sets out the distinction and why it matters.
Published August 29, 2026 ·
Last reviewed September 3, 2026
The short version
The review scores here are genuinely strong and appear to reflect real service quality. The question is what service is being delivered. An agency arrangement and a cash purchase solve different problems: an agency can find you a buyer at a better price, but it cannot commit to a completion date, and at least one reviewer describes a wait of several months. If your reason for approaching a quick-sale company is a deadline, that distinction is the whole point. For a seller whose property has stalled on the open market and who has time, the service appears to work well and the feedback supports that. For a seller who needs a guaranteed date, an agency arrangement cannot provide one regardless of how well it is run. Establish in writing which service you are being offered, and what the fee is, before you sign.
Who they actually are
| Legal entity | — trading address Third Floor, St Peters House, 45 Victoria Street, St Albans AL1 3HZ; secondary sources indicate a previous company name and group branding with British Homesellers — verify entity, previous names and PSC directly at Companies House before use |
|---|---|
| Incorporated | 2012 (per old dataset — verify at Companies House) |
What this means in plain terms. The brand name and the legal entity are different names — the entity on any paperwork should be checked against the Companies House record for — trading address Third Floor, St Peters House, 45 Victoria Street, St Albans AL1 3HZ; secondary sources indicate a previous company name and group branding with British Homesellers — verify entity, previous names and PSC directly at Companies House before use on the day you deal with them.
Financial position
Reported turnover: Not published – small company exemption; criteria require turnover under £5.6m.
The question this section answers: can this company complete at the figure it offers?
Credentials
| British Homebuyers | My Homebuyers | |
|---|---|---|
| The Property Ombudsman | Member (register checked — re-check on day of writing) | Registered as My Homebuyers |
| NAPB | Not a member (NAPB register, re-check on day of writing) | Membership number 66 |
What they pay — and a percentage of what?
What they publish. Published price position: Not published. Fees: Website says no fees; reviews cite higher managed-sale fees. Legal fees: Says no fees; conditions unclear.
The denominator question. A percentage of market value only means something if you know
whose valuation of market value. 85% of a company’s own desktop estimate can be less money
than 80% of an independent estate agent valuation.
Their described valuation approach: Not published. Nothing in the material we reviewed (August 2026) states whose valuation of market value any percentage figure applies to — the figure is produced by their own process, which is exactly why the question matters.
Our 80% is based on what we genuinely believe your property could sell for on the open market in current conditions, using comparable sales, market data and evidence from local estate agents. How our figure is set.
Initial offer versus final offer. Reported in public reviews: One review: letter offered 97%, actual offer 80%. Complaint themes: Service confusion (cash buy vs estate agency); higher fee structure; seller hosts own viewings.
We agree our offer based on the information available at the time and aim to complete at that price. We don't use a higher initial offer to secure the property and then reduce it later without good reason.
What you’re asked to sign, and when
In the material we reviewed (August 2026): Company claims no tie-in. Get the specific documents in writing before your first call, and check every clause against the question below. (Their published terms as archived 1 August 2026.)
The question to ask them before your first phone call, in writing:
“Will I be asked to sign anything before exchange of contracts — an
exclusivity period, option agreement, or anything with a withdrawal fee? If so, please send it now.”
We never ask you to sign anything before exchange of contracts. No exclusivity period, no option
agreement, no lock-in, no fees if you walk away. Until the day you exchange, you can talk to anyone,
accept any offer, and leave at any point — it costs you nothing.
Our terms, in full.
How long they take
Published timescale: As little as 7 days claimed; no average published. Their described process: Enquiry, formal cash offer once valuations in, proceeds paid on completion.
As little as 14 working days, or anytime thereafter to suit your circumstances.
Public review profile
Figures as recorded in our dataset (August 2026): Trustpilot 4.7/5; Google 4.8/5. Negative-review response rate 100%. Review removal activity: 4 requested; 2 rejected; 2 removed no reviewer response. (Figures recorded 1 August 2026.)
Side by side
| British Homebuyers | My Homebuyers | |
|---|---|---|
| Business model | Agency | Direct Cash House Buyer |
| Buys with own funds | Not a purchaser | Yes |
| Published % of market value | Not stated | 80% |
| % of what — denominator stated? | Not stated | Expected sale price — based on comparable sales and current market data |
| Fees to seller | Website says no fees; reviews cite higher managed-sale fees | No Fess |
| Anything to sign before exchange? | Company states no tie-in (verify terms) | Nothing to sign |
| Typical timescale | As little as 7 days claimed; no average published | Typically 14 working days, or anytime thereafter |
| Offer held to completion | Not published; reductions reported in reviews — see pay section | Yes — held to completion |
| Who makes the offer decision | Not stated | Company Director |
| Coverage | Not stated | National |
| NAPB | Not a member (NAPB register, re-check on day of writing) | Member |
| TPO | Member (register checked — re-check on day of writing) | Member |
| Company age | Since 2012 | 10 years |
Where they beat us
- claims offers never reduced and no tie-in contract
- A longer corporate track record than ours — the entity behind the brand has been on the register since 2012
- Greater purchasing capacity — a larger operation can take on more purchases at once than we can
Who they’re right for — and who should look elsewhere
Right for you if: Proactive case management; alternative to high-street agents; high-quality communication.
Look elsewhere if: No reviews evidencing direct purchase; accounts show under £50k cash at bank; timescale uncertainty.
One structural difference worth knowing about, whoever you sell to.
At larger operators like British Homebuyers, the offer comes out of a pricing and underwriting process, and the person you speak to is rarely the person who decides. We’re small — the director who makes the offer is the person who answers the phone, and the name at the bottom of this page is the name on your paperwork. Small also means we sometimes say no: we can only buy so many houses at once, and we’d rather decline than offer a figure we’d renegotiate later.
How to check any cash buyer yourself — including us
Four checks that take twenty minutes: confirm the legal entity on Companies House and match it to the name on
anything you’re asked to sign; check The Property Ombudsman and NAPB registers directly rather than trusting
logos; ask “a percentage of what figure, and who sets it?” before discussing the percentage itself;
and ask, in writing, what you’ll be asked to sign before exchange.
The full method.
Right of reply and corrections
British Homebuyers: if anything on this page is inaccurate, email
contact@myhomebuyers.co.uk. We’ll verify and correct
within five working days, and log the change below with the date. We’ll publish a response from you alongside
this assessment if you want one.
| Date | Change | Raised by |
|---|---|---|
| — | No corrections to date | — |
Questions people ask about British Homebuyers
Is British Homebuyers a genuine cash buyer?
British Homebuyers describes itself as agency. On funding, their position is: not a purchaser. The reliable test is not the label but the paperwork: ask which registered company would be the buyer on your contract, and ask for proof of funds.
How much does British Homebuyers pay — and of what valuation?
They do not publish a specific percentage of market value. Whatever figure is quoted, ask the question their material does not answer: a percentage of what valuation, and who sets it? Our own answer to that question is on our what-we-pay page.
Does British Homebuyers ask you to sign anything before exchange?
The material we reviewed indicates paperwork before exchange — see the contracts section above for exactly what. Ask for every document in writing before your first call, and check it for exclusivity periods, option agreements and withdrawal fees. We ask you to sign nothing before exchange.
How long does British Homebuyers take?
As little as 7 days claimed; no average published. Treat headline speed as the fastest case, not the typical one.
Does British Homebuyers charge fees?
Website says no fees; reviews cite higher managed-sale fees Legal fees: Says no fees; conditions unclear.
Is British Homebuyers a member of the NAPB?
Not a member (NAPB register, re-check on day of writing). Membership is checkable in minutes: search the NAPB member list directly rather than relying on logos, and do the same on The Property Ombudsman register.
What happened to British Homebuyers?
Accounts state principal activity as estate agency; one review cites 6+ months to completion.